Visual Matrix Case Study
Visual Matrix, a property management system (PMS) serving hotels and motels worldwide, needed a reliable partner to maintain and enhance its multi-platform solution. With features designed to support understaffed hotels, Visual Matrix offers cloud, desktop, and mobile applications for managing operations efficiently.
Visual Matrix faced several key challenges:
- Unorganized Development Process: It was difficult to track which tasks were ready for testing, causing delays.
- Lack of Task Assignments: The busy client could not consistently assign tasks, leaving gaps in the testing schedule.
- Multi-System Complexity: Managing multiple systems—VM Cloud, VM Desktop, VM Mobile, and the MOP system—required robust testing to ensure consistent functionality.
Evizi stepped in to support Visual Matrix with a specialized QA team that provided both manual and automated testing solutions. With experience working across cloud, desktop, and mobile platforms, Evizi ensured the seamless operation of Visual Matrix’s systems.
Evizi developed a plan that included:
- Manual and Automated Testing: Using tools like Selenium and Playwright to ensure robust, repeatable tests across all platforms.
- Adapting to Client Processes: Evizi learned to monitor pull requests from developers independently to identify tasks ready for testing, improving turnaround times.
- Knowledge Transfer and Self-Study: Team members leveraged the client’s knowledge base and project documentation to perform thorough ad hoc testing.
Evizi collaborated closely with Visual Matrix using Azure DevOps to track project progress and testing results. This proactive approach ensured that tasks were tested promptly, even without direct client assignments.
Without proper QA processes, Visual Matrix risked:
- Inconsistent User Experience: Failures in testing could lead to errors that impact guest and staff operations.
- Operational Inefficiency: Delays in testing and unresolved bugs could affect the functionality of key systems, reducing user satisfaction.
- Safety Risks: Errors in critical features like the MOP system’s panic button could pose safety concerns for employees.
Evizi successfully provided continuous QA support across Visual Matrix’s systems, ensuring stable releases and smooth operations. By implementing automated testing and proactively monitoring tasks, the team minimized delays and improved the overall quality of the platform. Visual Matrix now enjoys better control over their testing process and continues to deliver reliable solutions for hotels under pressure.