Record360 Case Study
Record360 provides digital tools for the rental industry, supporting truck, vehicle, and heavy equipment rentals with reliable documentation and efficient workflows. Their solutions, InspectPro, ServicePro, and SalesPro, help rental businesses manage operations seamlessly by ensuring smooth inspections, improved customer communication, and easy asset sales.
Record360 needed help managing multiple systems while ensuring scalability and smooth integrations:
- Complex Documentation Requirements: Customers required detailed photo and video documentation to verify the condition of rented equipment and reduce disputes.
- Disjointed Communication: Service teams needed tools to streamline communication with customers through automated workflows and two-way messaging.
- Sales Challenges: Creating and managing listings with high-quality media and pushing them to multiple channels was time-consuming.
Evizi stepped in with expertise in software development, backend and frontend integration, and quality assurance to help Record360 enhance its product suite. With a focus on automating workflows, Evizi ensured Record360’s tools operated smoothly and met customer needs.
Evizi’s plan included:
- Enhancing the Frontend: Implementing frontends for InspectPro and ServicePro, using ReactJS and Bootstrap to ensure user-friendly interfaces.
- Integrating Workflows: Automating tasks such as ERP integration and inspection management, ensuring synchronized data across systems.
- Backend Support: Developing backend services with Ruby on Rails and NodeJS, with deployment on AWS infrastructure for scalability and reliability.
Evizi worked closely with Record360’s internal teams, leveraging tools like GitHub, JIRA, and Docker to manage development and deployment. Regular testing of mobile and web platforms ensured each system was functional before production releases.
Without these enhancements, Record360 risked:
- Customer Disputes: Inadequate documentation processes could lead to disputes over asset conditions, damaging client relationships.
- Inefficient Communication: Lack of streamlined communication would delay service workflows and affect customer satisfaction.
- Sales Delays: Inefficient processes for creating listings could slow down asset sales and revenue generation.
Evizi successfully implemented new frontends for InspectPro and ServicePro, enhancing the user experience and improving workflow automation. The backend systems were also optimized for performance, enabling smooth integrations and reliable deployment. Record360 now benefits from improved communication, faster sales cycles, and better documentation, helping them meet the evolving needs of the rental industry.